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Eugene School District 4J

Equity. Excellence. Innovation.

Translation & Interpreter Services

Translation and Interpreter Services

Note: The information on this page is for 4J staff. 

  • If you are a parent and you need interpreting / translation services, please contact your school.
  • Students should not be used as interpreters, especially when relaying academic or behavioral information to parents.
  • If you are a 4J employee, please know that we at the Communications Department have no access to Synergy and you need to complete the right form and follow instructions for your request.
  • If you are a 4J bilingual staff and have the interest to serve as an in-house interpreter please fill out the: Interest to serve application

Padres de familia: Si necesitan a un intérprete, favor de contactar la escuela de su hijo/a o la oficina de aprendizaje de inglés (“ELL” en inglés). 

Request Translation Services

For a written translation of flyers, school signs, school PowerPoint presentations to parents, Google Forms, private parent letters in any language, and any other communication between the school and parents, please use this Written Translation Request form.

Translation services use the expertise of our interpreters in Spanish, Chinese, Korean, and Russian, the use of machine translation software for less common languages, and, as a last resource, Language Link.

The written translations take into consideration Localization, a broader strategy that includes translation but adds the crucial layer of cultural and technical adaptation to create a product that feels like it was created specifically for the target market. A translated text may be understandable, but a localized one feels native to the user.  We want to ensure that all text and images reflect the 4J brand on equity and inclusion and are presented in a way acceptable to the specific target audience: parents, students, and monolingual personnel. 

Request Interpreter Services

For an in-person interpreter, please try to submit the Request an Interpreter form with one-week in advance.

Please note: Interpretation and translation requests for IEPs, 504s, and students discipline meetings are given priority scheduling to ensure timely and meaningful engagement with families regarding thse critical student matters.

Request an Interpreter form available for:

  • Spanish
  • Simplified Chinese (Mandarin)
  • French
  • Arabic
  • Korean
  • Russian
  • Hebrew
  • Vietnamese

For any other World Language Interpreter, use the phone services by Language Link.

Request ASL Interpreter via Lane ESD. If you need further assistance regarding ASL interpretation, please contact Andrea Parker at aparker@lesd.k12.or.us or Annie Whiddon at awhiddon@lesd.k12.or.us)

Questions? Contact Dulce Guillén at guillen_d@4j.lane.edu 541-790-7709. 

Best Practices for Collaborating with Interpreters

Planning an upcoming session with an interpreter? Watch the training video below to learn good tips to ensure a smooth and effective collaboration with an interpreter.
 

Language Link

For parent phone calls and for times when there is no in-person interpreter available, we highly encourage the use of the “Language Link” phone service. This interpretation service can be used for face-to-face meetings as well as for phone calls home—connect with someone in minutes using a speakerphone or cell phone speaker.

Watch this short video to learn how to use the service or read the instructions below.

  • Step 1: Call 1-877-764-7999

    Step 2: Enter Account Number 16206, followed by # sign

    Step 3: Press 2 to continue without making a third-party call

    Step 4: Choose a language

    • Press 1 to be connected to a Spanish interpreter
    • Press 2 to be connected to a Russian interpreter    
    • Press 3 to be connected to a Vietnamese interpreter
    • Press 4 to be connected to a Somali interpreter
    • Press 9 to be connected to customer service for all other languages

    Step 5: Purpose Code: Enter your school or department’s 3-digit “cost center” code followed by a # sign (your school secretary should know it)

    Step 6: Enter your 6-digit employee ID number followed by a # sign

  • Step 1: Call 1-877-764-7999

    Step 2: Enter Account Number 16206, followed by # sign

    Step 3: Press 1 to make a third-party call

    Step 4: Enter the phone number of the person you wish to call

    Step 5: Choose a language

    • Press 1 to be connected to a Spanish interpreter
    • Press 2 to be connected to a Russian interpreter    
    • Press 3 to be connected to a Vietnamese interpreter
    • Press 4 to be connected to a Somali interpreter
    • Press 9 to be connected to customer service for all other languages

    Step 6: Purpose Code: Enter your school or department’s 3-digit “cost center” code followed by a # sign (your school secretary should know it)

    Step 7: Enter your 6-digit employee ID number followed by a # sign

  • Step 1: Call 1-877-764-7999

    Step 2: Enter Account Number 16206, followed by # sign

    Step 3: Press 2 to continue without making a third-party call

    Step 4: Press 9 to be connected to customer service

    Step 5: Purpose Code: Enter your school or department’s 3-digit “cost center” code followed by a # sign (your school secretary should know it)

    Step 6: Enter your 6-digit employee ID number followed by a # sign

    Step 7: Tell the customer service representative you need a “conference bridge.” Using the term “conference bridge” will alert the customer service representative to your needs. They will call your parent and bridge the call together with you and the interpreter.

    Language Link asks that when connecting an interpreter to a conference bridge you utilize customer service representative assistance rather than their automated system to ensure the interpreter is connected on an independent line. Please be aware that interpreters connected this way will be an audio-only presence and will not have access to any streaming information such as video or chat.