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Network Services Critical Maintenance: February 14, 2017 5:00-7:00pm

4J Network Services is scheduling critical work on the NEC 2400 phone system (2/14/2017) after 5:00pm.    The maintenance will occur from 5:00pm-7:00pm.  In this case the work will likely involve no network or telephone system downtime.   There is always the risks of outages during this time if things don’t go as planned.  We will be working on the following:

  • Replacing and/or upgrading IP-PAD cards to correct VOIP audio/call quality issues from SV9500 system.

Background: Critical updates and Emergency updates are unplanned reactive maintenance designed to correct an issue that is currently broken.  In this case users are experiencing call quality issues between the new sv9500 phone system and the existing 2400 system.

2/15/2017 Follow up:

  • Call quality issues persist and will require additional troubleshooting
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